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Cisco UC520 SMB IP PBX (16 User, 2 BRI, 4 FXS)

  • SKU: 155036
  • , EAN: 0882658167843
  • , Mfr: UC520-16U-2BRI-K9
  • , Brand: Cisco

  • This product has been discontinued, the information below is for reference purposes only.

  • Discontinued

Discounts on bulk orders for Businesses, contact: 0845 269 3759 or business@expansys.com

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Cisco UC520 SMB IP PBX Features

Cisco® Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more personal communications that directly affect both sales and profitability. It brings people together by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed. Cisco Unified Communications is part of an integrated solution that includes network infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications. For small businesses wanting to reach, serve, and retain customers, Cisco introduces the Smart Business Communications System, a new, affordable system that makes anytime, anywhere highly secure access to information possible, thereby facilitating more effective and efficient ways of communicating with customers and employees.

Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. This easy-to-manage platform uses business-class, proven unified communications technologies to full advantage and supports flexible deployment models based on your needs-a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

Core Components:
Cisco Unified IP phones, including wireless handsets and Session Initiation Protocol (SIP) phones
Cisco Unified Communications Manager Express for call processing
Cisco Unity® Express for voice messaging and Automated Attendant
LAN switching: Integrated and expandable through Cisco Catalyst® Express 520 Series Switches
Security, firewall, and VPN capabilities
Optional wireless LAN capability
Cisco Configuration Assistant for GUI-based customization of the solution
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express is a Cisco IOS® Software solution embedded in the Cisco Unified Communications 500 Series appliance that provides call processing for Cisco Unified IP phones. Simple to deploy, administer, and maintain, Cisco Unified Communications Express is a reliable, feature-rich telephony solution.

Cisco Unity Express
Embedded Cisco Unity Express enables voicemail, desktop messaging, and Automated Attendant services for increased customer service and rich employee communications experience.

Cisco Unified CallConnectors for Desktop Applications
The Cisco Unified Communications 500 Series integrates with common Windows desktop applications to give small business owners access to productivity gains once available only to large businesses. With Cisco Unified CallConnectors, customers can integrate their Cisco Unified IP phones with common applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM.

Integrated Network Firewall and Security (IOS)
Security is a fundamental building block of any network, and Cisco products play an important role in embedding security at the customer's access edge. The Cisco IOS Firewall is a stateful-inspection firewall available with the Cisco Unified Communications 500 Series. Built from market-leading Cisco PIX® Firewall technologies, Cisco IOS Firewall is supported on the Cisco Unified Communications 500 Series platform as a base feature. Cisco IOS Firewall is an ideal single-box solution for protecting the WAN entry point into the network.

Virtual Private Networking (VPN)
VPNs carry private data over a public network and extend remote access to users over a shared infrastructure. VPNs maintain the same security and management policies as private networks and are the most cost-effective means of establishing point-to-point connection between remote users and a central network. VPNs have been the fastest-growing form of network connectivity, and Cisco takes this approach to a new standard by making VPN functions an integral part of the Cisco Unified Communications offering. The Cisco Unified Communications 500 Series includes built-in hardware-based encryption acceleration that offloads IP Security (IPsec), Advanced Encryption Standard (AES), Data Encryption Standard (DES), and Triple DES (3DES) encryption and VPN processes to provide increased VPN throughput with minimal effect on the Cisco Unified Communications 500 Series CPU.

LAN Switching
The Cisco Unified Communications 500 Series has an integrated managed Ethernet switch that provides 8 ports of 10/100 Power over Ethernet (PoE) optimized for integration with the Cisco Smart Business Communications System. Additionally, the system capacity can be expanded by connecting the recommended Cisco Catalyst Express 520 Switch. The Cisco Catalyst Express 520 Switch provides 8 additional ports of 10/100 PoE and it ships with a predefined software configuration to work immediately with the Cisco Unified Communications 500 Series for Small Business.

Wireless Mobility Services
The Cisco Unified Communications 500 Series supports an optional integrated wireless LAN (WLAN) access point for secure WLAN connectivity. Small businesses can easily extend access to data applications as well as WLAN telephony. Wireless services allow greater mobility for employees, partners, and customers, resulting in increased productivity.

Cisco Configuration Assistant
Cisco Configuration Assistant, a PC-b
  • Shipping Weight: 2.50kg

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Technical Details

  • Platform Features and Benefits Solution packaging
    Various fixed configurations are offered, eliminating the guesswork from configuration. Each configuration is equipped with the appropriate number of feature licenses for call processing, voicemail, and Cisco Unified IP phones, simplifying the product structure. A modular slot is available in most of the configurations, allowing expansion of the system with additional PSTN interfaces.
    The appropriate number of fixed digital signal processors (DSPs) is packaged with each configuration.
  • Default system configuration
    Although packaged to support various deployment configurations, it comes with a Cisco Smart Assist predefined configuration from the factory, allowing for rapid deployment of the product in the field.
  • Pre-assigned phone extensions
    Dial plan
    Voice and data VLANs
  • Firewall settings
    With the appropriate licensed base platform, expanding the system is easy; simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the new PoE Ethernet ports.
  • Integrated voicemail and Automated Attendant
    Voice messaging raises the level of professionalism, productivity, and customer service available to small business customers with built-in Automated Attendant and advanced voicemail capabilities.
    Professional Automated Attendant allows all calls to be handled efficiently and reliably 24 hours a day. Callers can dial by extension number of the group or person they are trying to reach or use the dial-by-name feature when they do not know a specific extension.
    Voicemail extends the productivity of the organization by allowing employees to access messages at any time from any telephone. Both internal and external calls to a busy or unattended phone are forwarded to the user's voicemail box and are greeted with the user's personalized greeting.
    Integrated messaging allows for users to check their voicemail using Internet Mail Access Protocol (IMAP) cable clients, including Microsoft Outlook, Outlook Express, or Lotus Notes. Voicemail features can also be accessed using Extensible Markup Language (XML) display on Cisco Unified IP phones.
  • Ethernet connectivity with quality of service (QoS)
    Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that provide connectivity speeds for up to 100BASE-T Ethernet technology without the need for additional power modules. Most Cisco Unified IP phones include a 10/100 switch with QoS to provide PC desktop connectivity to the network.
    Optimized QoS is provided for IP phone and desktop configurations. The QoS level helps ensure that voice-over-IP (VoIP) traffic takes precedence.
    Separate VLANs for Voice and data traffic
    Port security is provided to limit unauthorized access to the network.
  • Power failover
    A power failover feature is provided on the base configuration, giving access to the PSTN lines in case of a power outage. When power is lost, foreign-exchange-office (FXO) PSTN trunks are directly connected to foreign-exchange-station (FXS) analog ports, allowing for calls to be placed and received.
  • Recorded announcements for callers: Music on hold (MOH)
    The process for providing customized MOH announcements is simplified with a dedicated MOH port, allowing small-business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3.5-mm mini-jack.
  • Customers can also use wave files stored on flash memory.
    MOH is an audio stream that is played to PSTN and VoIP G.711 or G.729 callers who are placed on hold by the called party. This audio reassures the callers that they are still connected to the called party.
  • Deployment options
    Cisco Unified Communications 500 Series, depending on the configuration, can be deployed as a desktop unit, wall-mounted, or installed in a standard 19-inch (48.26-cm) rack with an optional rack-mount kit.
  • Cisco Unified Communications Features
    IP telephony is currently undergoing tremendous growth, accelerated by access to value-added features and applications that only IP telephony can provide to the end user. Additionally, the cost benefits of converging data, voice, and video on a single network are adding to the rapid acceptance of this technology. Because it is integrated into a single system, Cisco Unified Communications 500 Series for Small Business enhances the advantages of convergence by offering the following unique benefits:

    Cost-effective operations through a single, integrated voice-and-data platform for all small-office needs: This highly reliable platform provides robust QoS and the right level of security, encryption, and firewall to deliver enhanced VPN services to meet small-business needs. The system delivers integrated IP telephony, voicemail, and Automated Attendant functions, allowing customers to deploy one device to address all their business needs-thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership (TCO).
    Sophisticated key system and private-branch-exchange (PBX) capabilities: Small businesses have different workflows and require specialized features to support their work practices. Cisco Unified Communications 500 Series delivers a robust set of telephony features for the small office and delivers unique, value-added capabilities through XML. These capabilities, which cannot be delivered by traditional systems, enhance the productivity of the end user and the business.
  • Remote maintenance and troubleshooting: Customers can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly GUI to configure and administer the Cisco Unified Communications 500 Series system.
    The Cisco Unified Communications 500 Series appliance in the first phase offers the feature set available with Cisco Communications Manager Express Release 4.1 and Cisco Unity Express 2.3.
  • End-user Phone Features
    - Multiline appearances on phone
    - Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC-based attendance console
    - Fast transfer: Blind or consult
    - Busy lamp
    - Silent ringing options
    - Automatic line selection for outbound calls
    - Call forward on busy, no answer, and all (internal or external)
    - Call-forward-all restriction control
    - Do not disturb (DND)
    - Feature ring with DND set
    - IP phone display of DND state
    - Dial-plan pattern load on Session Initiation Protocol (SIP) phones
    - Diversion of calls directly to voicemail
    - Customization of soft keys
    - Enable and disable call-waiting notification per line
    - Call waiting with overlay Directory Number (DN)
    - Call-waiting ring
    - Dual line appearances per button
    - After-hours toll-bar override
    - Autoanswer with headset
    - European date formats
    - Hook flash pass-through across analog PSTN trunks
    - Idle URL: Periodically pushes messages or graphics on IP phones
    - Last-number redial
    - Local name directory lookup
    - On-hook dialing
    - Station speed dial with configuration changes from IP phone
    - System speed dial for 10,000 numbers
    - Silent and feature ring options
    - SIP-based line-side subscribe, providing basic presence of phone status
    - Access features using soft keys or feature access codes
    - Remote teleworker IP phone support
    - Dynamic hunt-group join or leave
    - Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP
    - XML application services on Cisco Unified IP phone displays
    - Station-to-station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints
  • PSTN Interfaces and Features
    - Analog FXO loop and ground start - Basic Rate Interface (BRI) support for several switch types currently supported in Cisco IOS -Software
    - Caller ID name and number
    - Automatic number identification (ANI)
    - Direct inward dialing (DID)
    - Direct outward dialing
    - Dedicated trunk mapping to phone button
    - H.323 trunks with H.450 support
    - H450.12 automatic detection of H.450 support for remote H.323 endpoints
    - H.323-to-H.323 hairpin call routing for non-H.450-compliant H.323 endpoints
    - SIP trunks and RFC 2833 support
    - Transcoding G.711 and G.729a
  • System Features
    - Account codes and call-detail-record (CDR) field entry
    - Callback busy subscriber camp-on
    - Per-phone call coverage rules
    - Call hold and retrieve
    - Call park: Personal and directed
    - Call park recall
    - Call park assign to extension
    - Call pickup directed
    - Call pickup local group
    - Call pickup explicit group
    - Call transfer: Consultative and blind
    - Call waiting
    - Eight-party impromptu conferencing
    - Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS Software telephony services provider (TSP)
    - Directory services using XML
    - Hunt groups: Sequential, circular, and longest idle
    - Hunt-group dynamic log in and log out
    - Hunt-groups statistics: Daily and hourly
    - Intercom
    - Meet-me conferencing
    - MOH: Internal or external source
    - Night-service bell or call forwarding
    - Overlay extensions for enhanced call coverage
    - Called-name display for overlay extensions
    - Paging: Internal through IP phones or to external system
    - Per-call caller ID blocking
    - Secondary dial tone
    - Additional system speed-dial option through XML service
    - Time-of-day and day-of-week call blocking
    - Customizable called-name display
    - Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics
    - Display of number of calls in queue on IP phone
    - Agent log in and log out of B-ACD hunt group
    - Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)