This is the EU/Asian Model. It only supports 900/2100 MHz HSDPA as per the specs sheet.

Other forum users have tested on AT&T and were only able to get Edge connection at best, not 3G.

I see the Grey Import thread has been removed...

 It's not official UK stock (it's unlocked but NW-PCS Hong Kong stock) so you won't get support from HTC.  Expansys say they will honour warranties but they're not going to be  able to offer you any updates that might come along.

HTC have confirmed that they will not accept direct involvement for these units because they are Asian units for NW-PCS network and not branded for the UK.

I've spoken to the CAB today and have confirmed that if you want to return the product to Expansys, you are perfectly entitled to do so for a full refund of the item and carriage costs to you and back (unless Expansys want to pick it up at their cost of course).

The vague nature of what Expansys will cover is beyond belief.  Can they provide a full two year warranty with repairs within 28 days or not?  Will any future firmware updates be provided or not?

Deleting the threads to perfectly valid concerns aren't going to stop the news spreading that this sort of business practice is occuring.

Im going to stick up for Expansys on this one because how dare HTC try to regionalise their products and say unit X wont be covered if ur living in area Y. For one its a Global ecomony now, and 2 people move abroad or work in different countries. So called Grey imports should be supported as any other purchase

Now Im not someone whos afraid to criticise Expansys (e.g my removed post about the Wind ads dissapearing the day the 701eee stock arrived lol), and I agree with INEEDTOYS about the price being high BUT on this issue I think its HTC who should be criticised for suggesting this two tier policy. Its not as if their customer support has been very good in the past anyway!

@colin987

You may have a point about a global economy but let's be honest it isn't and neither would most people want it to be.  This unit for example will fair very badly in America as it's not built for that area.  Also Vodafone have rejected their UK stock under quality control issues - so therefore we can expect that the entire UK stock is delayed for this very reason.

Whether you feel HTC are wrong or not is irrelevent.  What is, is that Expansys have palmed off 'good news' and hidden the fact that HTC will not - and have an absolute right not to- support these units under warranty.

I'm sure anyone in America would feel as aggrieved if they were sold a unit under the impression that it was an official US model.  So why should we put up with it being in the UK?  AND the higher price!

I totally disagree because some people work and travel all over the world.

I want my phone to work in America, Europe, Asia etc wherever I bought it.

Dont tell me u dont think ur phone should work when u go on holiday somewhere?

Companys only do unit region branding with things like DVDs, games etc so they can charge more for the product in regions which have more wealth, Theres no good reason for HTC to be able to justify doing this so lets direct the criticism there.

The whole point about a MOBILE is that its ... Mobile, and thus should be warrantied which ever region u take it to!

Yes and you have exactly proven my point.  This unit is not tuned to work all over the world - therefore it may not be tuned to do other things properly in the UK as it is an Asian handset.

Anyone buying this for America for instance will find it supports few networks and if at all Edge at the most likely.

Don't want to take away from the conversation, but I have just registered with the Hong Kong - English HTC website using the early released expansys version of the diamond phone's serial number and it has given me access to all the application and rom downloads for practically all the recent devices, including applications for the diamond.

I know this doesn't excuse Expansys in the slightest, but at least you know you can get the rom upgrades if you want them.

Just thought you'd like to know.

I just ordered one from expansys...

hoping a lot it will be a disent buy

reeding above makes me speechless...

HTC confirmed that they will definately not stump up for the carriage costs and that all repairs will be chargeable according to their terms.  Apparently they don't actually ship the units out boxed so as far as they are concerned whatever leaflets etc are with the unit they won't be adhering to them.

It's highly unusual for a vendor to support a two year warranty if at all - and that is what you'll be getting with an official UK version.

And what happens if Expansys go under?

Or HTC release WinMo 7 as an upgrade, will these handsets get that too?  I doubt it.

In regard to the upgrade question, please read my earlier post.  Not an ideal situation, but does give some comfort to those who have kept the handsets.

 I'm also in agreement with Ineedtoys earlier about selling the phones as UK versions.  My main question to expansys though would be why?.  Why import handsets two weeks before the original release date?  How much more profit will it generate in respect to the customers you'll lose?  How many sales will you lose because people will be convinced you are selling imports even when you actually do have the official versions? 

 I also feel sorry for your customer service people who have to answer the rightfully angry customers who had no choice in which version they would receive.

You should also bear in mind the customers you will be losing are those willing to spend £500 on a phone, I would think those are the ones you'd want to keep.

 I suspect you haven't heard the last of this.

@wishlist

Based purely on what we're discussing - grey market goods - I don't recall HTC having to fork out £200k in legal costs for selling grey market goods as Expansys did a couple years back.

Any more of that and they WILL be going under.  Doesn't take much to shut a business down these days, particularly one that takes the arrogant view that they can purposefully mislead customers - simply because they want to be 'first' to market and are jealous someone else will be.  An odd position to take with people tightening their belts in the UK.  And I agree with a previous poster - Expansys have alienated a lot of loyal and potential customers who were willing to shell out £500 for a phone that is out in a couple of weeks.

What are they going to do with the returns - sell them off as new?I doubt anyone will stand for that.

It can't be avoided that customers have been decieved and - yes Expansys are saying they will honour warranties - but why lie to start with?  And if they do it once will they do it again when it comes to needing warranty care in 18 months?  The warranty thing still has not been fully resolved or clarified.