Translate this page:

Welcome to our forums. Please sign-in or register

Tom Tom Go 910 (Page 3)

Posted: 10:03 06 Nov 07 #42
  • lampie73
  • 3 Posts
  • Join Date: 4 November 2007

- Select Restore Backup BUT DO NOT PERFORM THE RESTORE BACKUP
UNLESS YUO ARE SURE YOU HAVE DONE A BACKUP PREVIOUSLY

 

Does that mean, I have no chance, if I didn't make a backup before I messed my TomTom up?

Any help greatly appreciated

 

Florian

Solved see my post further down 

Posted: 00:33 08 Nov 07 #43
  • Deefa
  • 10 Posts
  • Join Date: 8 November 2007

Seems screen lockup, in one form or another, is not uncommon with the GO910. Many seem to happen after attempts made to update software and herein lies my problem. I have lockup with a white cross, inside a 3/4"diameter red disc which is flashing on and off in bottom right hand corner of screen. Tried using reset button to no avail. Similarly, no response to my emailed request to TomTom Tech. Support. I am not an expert computer user, my skills in that area are limited so I hope someone in this forum is able to offer some simple advice which will enable me to correct this current problem. TomTom support staff are obviously too busy to assist at this time. Many thanks.

Oh boy, now I've really got a problem! Wh ilst waiting for a response thought I'd try suggestion posted by Winkuk. Followed everything OK plus attempted to make a backup. Backup failed saying "error occured whilst reading this file:"" "ie message did not state file name, simply said file: "". So cleared out of that and continued with Winkuk suggestion. Bottom line, screen no longer locked BUT.. lost all maps. Like Whammer2 got nothing. Any recovery tips from anybody? Dave

Posted: 19:55 08 Nov 07 #44
  • lampie73
  • 3 Posts
  • Join Date: 4 November 2007

quote whammer2 

After I was finished I was able to start the TomTom but I had no maps, nada, zippo. Talking to TomTom tech support confirmed that I had no maps on the system. Also there are no maps on TomTom home or on the installation disk, so the only solution they could offer was to send it in for repair or go to where I bought it and get a replacement.

To avoid the above disappointment  here is a step by step guide to make a manual backup not using TomTom Home. 

Tech support advised me to do the following:

STEP 1. Creating a Manual backup of your TomTom
If you have not made a backup yet you can do so by following the steps below:

• Go to your desktop of your Computer
• Create a new folder on your desktop and call it 'Backup'
• Connect your TomTom to your Computer and switch your TomTom on

For PC's:-
• On a PC, open 'My computer'
• You will see the TomTom as a removable storage device, e.g. TomTom (E:), double click into it.
• You will see the contents of the TomTom
• Select and copy all of the Yellow Folders only, but not the loose files.
• Go to your desktop, double click into the backup folder that you have created.
• Paste these Folders into the Backup Folder. This can take up to 1 hour to complete depending on the device.

For Macs:-
• On your desktop you will see the TomTom as a disk drive, double click into it.
• You will see the contents of the TomTom
• Select and copy all of the Directory Folders only, but not the loose files.
• Go to your desktop, double click into the Backup folder that you have created.
• Paste these Folders into the Backup Folder. This can take up to 1 hour to complete depending on the device.


You have now made a backup of your TomTom.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device.

STEP 2. Format the hard-disk,

• Connect the TomTom to the computer
• Open 'My Computer', or on a Mac, use Disk Utility. The application can be found under Applications > Utilities > Disk Utility: Click on Erase from the top middle bar
then select the volume format you want to use. For SD cards to be recognized by the TomTom device, select MS-DOS File System.
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Select 'Quick Format' and 'Format' and the TomTom is now formatted.


STEP 3. Install the latest application via TomTom HOME on your device:  In my experience the latest software won't work I only got it to work with TomTom G0 910 ver 6.525

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )
• Connect the device to the computer and switch it on as soon as it is connected.
• Install the latest software update via TomTom HOME (see: http://www.tomtom.com/6133)
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation, it should load up to a screen saying 'No Maps Found'.


STEP 4. Restore the Folders to the TomTom
• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop
• Select and copy all of the contents of the Backup.

• On a PC, go to 'My Computer' and double click into the TomTom device drive
• On a Mac, double click into the TomTom drive on your desktop

Posted: 20:39 08 Nov 07 #45
  • lampie73
  • 3 Posts
  • Join Date: 4 November 2007
• On a Mac, double click into the TomTom drive on your desktop

• Paste all of the folders into the TomTom (this can take a while also, e.g. anything up to 1 hour to complete). Some of the folders do exist already. Choose skip or don't replace depending on your OS. Otherwise you replace working system files with the corrupted ones.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.


Your TomTom should now be working.
Posted: 07:00 09 Nov 07 #46
  • Deefa
  • 10 Posts
  • Join Date: 8 November 2007

Tried all Lampie, best I can get to is the, now familiar, "no maps available". So damned frustrating. Can't help thinking the key to unlocking this problem is so close but aludes me for the time being. Can see, on my TomTom Home page, map sitting ready for download. Gues it's the 150bucks map I downloaded a couple of days ago. I'll give it a rest for a while I think. Might become clearer after a good nights sleep and relaxing game of golf in the morning, if I can find my way to the course that is!

 

Just received response from TomTom. Basically the fix that worked was the same as detailed earlier in this thread, except I downloaded and installed latest version of TomTomHome ie ver:2.1.2.121. Maybe this was just coincidental but I have 'Maps' back and at least, if I don't know where I'm going I know now how to get there! Dave

Posted: 11:15 12 Nov 07 #47
Thanks Guys! I will never ever buy this s**t now :D I think I'll buy something of Garmin :)
Posted: 19:45 15 Nov 07 #48
  • mivo
  • 1 Post
  • Join Date: 15 November 2007

Help Me too!

I have tried all the stuff listed hear and still the same. It worked fine for 6 months (even got me to Spain and back), Then i plugged it into my PC.

Any other help would be great,

Oh yeah no one has mentioned a flashing Red circle with a white cross in it. Mine has this along side the picture of the tomtom.

Mick

Posted: 06:28 18 Nov 07 #49
  • Deefa
  • 10 Posts
  • Join Date: 8 November 2007
There is a lot of good help in this thread Mick. Re "Flashing red circle etc". Check out my post for 8/11/07. Bit of concentration, follow all instructions and you should have a fix for your problem.
Posted: 20:00 20 Nov 07 #50

I been a Garmin user for a long time, but I had the chance to pickup a TomTom 910, for $48.00 USD, with a frozen startup screen. Using windows xp and scanning the hard drive fixed whatever was corrupt.  It now starts without any problems. I still prefer the Garmin C530 with traffic (better maps for the US Navteq), but I'll keep the TomTom as backup if my Garmin ever fail. 

 

Posted: 14:48 26 Nov 07 #51
  • sor1706
  • 2 Posts
  • Join Date: 26 November 2007

Hi Guys

I too have the now famous frozen screen issue. when i switch on it just shows the Pc connent screen with a picture of the Tom Tom 910 on the left hand side. No red cirecle flashing on anything like that. Now My PC won't recognise the device regardless of what i do with it so that counts out alot of the solutions on this thread. I've also tried the Software reset and hardware reset solutions to no avail. On the hardware reboot the black screen that comes up just says Retrieving Disk info for hours on end and never fills the screen regardless of if i hold the on button down or not. am at my wits end with this thing and badly need to use it for my holidays coming up. Does anyone have any ideas before i go to a shop for some expensive repairs or buy a Germain?

Thanks 

 

 

Posted: 02:20 27 Nov 07 #52
  • Deefa
  • 10 Posts
  • Join Date: 8 November 2007
Don't know whether this will help you. First time I had lock up on my 910 and before becoming aware of reset button I left unit on until battery was drained, then set into my docking station, turned unit on and no screen lock up. Problem solved. What I had effectively done was a reboot. Worked for me, might be worth you giving it a go Sort1706.
Posted: 11:46 01 Dec 07 #53
  • sor1706
  • 2 Posts
  • Join Date: 26 November 2007
Yes Thanks Deefa but unfortunately no change - I'll send it back to TomTom to sort this mess out.
Posted: 20:21 19 Apr 10 #54
  • DonM
  • 1 Post
  • Join Date: 19 April 2010

Kash009, The Go 910 reset button in on the back of the unit. Hold the unit face down and at eye level, look just above and to the right side of the electrical strip.  You will see the reset button hole inside the small knotch in the plastic about 3/8" above the connection strip. Use a flash light and you will see it easy. You can feel it reset with a paper clip. I know, I had to reset mine.  Hope this helps.  DonM

Please suggest any improvements or report problems / abuse to moderator@expansys.com