Customer Care Information
Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +44 (0)161 868 0868 or email info@expansys.com.Contact sales or customer services
To contact sales or customer service, email info@expansys.com or call +44 (0)161 868 0868 8am-9pm Mon-Fri.
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9am and 5pm on weekdays. Please call +44 (0)161 868 0868 if you need to confirm an order is ready. Our collection point is Unit 1 Kiwi Park, Westinghouse Road, Trafford Park, Manchester, M17 1HW.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +44 (0)161 868 0868.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +44 (0)161 868 0868. Please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
Returning unwanted/not faulty goods
Any item may be returned for any reason within 10 days of the date of receiving your order so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. This does not affect your statutory rights.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
Request a VAT refund form
To request a VAT refund form, please email vatform@expansys.com.
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +44 (0)161 868 0868.
