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|  | | Customer Service InformationWarranty Information for iGo Online Store PurchasesWe warrant all iGo branded power products against defects in material and workmanship for two (2) years from the original date of purchase. At our option, we shall repair or replace the defective unit covered by this warranty. Please retain the dated sales receipt as evidence of the date of purchase in order to obtain any warranty service. This warranty is void if the product has been handled or used in any manner which is inconsistent with the instructions accompanying the product or the intended use of the product. This warranty does not cover any damage due to accident, misuse, abuse, or negligence. This warranty is valid only if the product is used on the computer or device specified on or attached to the product package. To verify compatibility, please check product package for details, or call eXpansys Customer Service at +44 (0)161 868 0868. Repair or replacement, as provided under this warranty, is your exclusive remedy. We shall not be liable for any incidental or consequential damages. iGo hereby expressly disclaims any and all implied warranties of merchantability and fitness for a particular purpose. Some states/countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states/countries do not allow limitations on implied warranties, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and country to country. Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +44 (0)161 868 0868 or email info@expansys.com. Contact sales or customer services To contact sales or customer service, email info@expansys.com or call +44 (0)161 868 0868 8am-9pm Mon-Fri. Collect an order We do not have a showroom, but we welcome customers who wish to collect orders between 9am and 5pm on weekdays. Please call +44 (0)161 868 0868 if you need to confirm an order is ready. Our collection point is Unit 1 Kiwi Park, Westinghouse Road, Trafford Park, Manchester, M17 1HW. Report a late delivery If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +44 (0)161 868 0868. Cancel an order To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +44 (0)161 868 0868 please note that orders can not be cancelled after dispatch. Returning faulty or damaged goods If your iGo products arrive faulty or develop a fault within the warranty period, you can return them to eXpansys for repair or replacement. Please contact the sales team on 0161 868 0868 or e-mail rmarequest@expansys.com to authorise the return of goods. Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand. Returning unwanted/not faulty goods Any item may be returned for any reason within 21 days of the date of despatch so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser. Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. This does not affect your statutory rights. Please contact the sales team on 0161 868 0868 or e-mail rmarequest@expansys.com to authorise the return of goods. Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand. Request a VAT refund form To request a VAT refund form, please email vatform@expansys.com. Request a copy invoice To request a copy invoice, please email copyinvoice@expansys.com. Make a complaint If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +44 (0)161 868 0868. PRFC PRFC (Producer Recycling Fund Contribution) is being introduced under the 2002 EU Directive on Waste Electrical and Electronic Equipment (WEEE) to fund the recycling and safe disposal of old electrical and electronic equipment. In compliance with these regulations we are arranging a Take-Back system for our customers. Please contact weee@expansys.com for further information on how to take part in the scheme. | ||||||||||||||||||||||||||||||||||||||||||||||||||
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